privacy policy

Last updated: 2 October 2026

Continuall Pty Ltd (ABN 83 656 478 063) runs www.continuallwear.com.au. We care about your privacy, and this policy explains what personal information we collect, how we use it and how we keep it safe. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using our website, you agree to this policy.

What personal information is

Personal information is any information that identifies you, or could reasonably be used to identify you. For example, your name, email address, phone number or delivery address.

What we collect

We may collect:

your name, email address and phone number
your billing and delivery addresses
your order history, including the products and sizes you buy
messages you send us, including fit questions, returns and exchange requests
your date of birth or due date, if you choose to share it with us
information about how you use our website, such as your device, browser, IP address and the pages you visit

Payments are handled by our payment providers. We do not see or store your full card details.

How we collect it

We collect most information directly from you, for example when you place an order, create an account, sign up to our emails or SMS, enter a competition, leave a review or contact us. We also collect some information automatically through cookies and similar technology when you use our website.

Why we collect it

We use your personal information to:

process, ship and track your orders
handle returns, exchanges and refunds
answer your questions and help you find the right fit
send you marketing emails and SMS, if you have signed up
show you relevant ads on other websites and social media
understand how our website is used so we can improve it
prevent fraud and keep our website secure
meet our legal obligations

If you don't give us certain information, such as your delivery address, we may not be able to process your order.

Marketing

If you sign up to our emails or SMS, we may send you news, offers and helpful information. We follow the Spam Act 2003 (Cth). You can opt out at any time by clicking unsubscribe in any email, replying STOP to any SMS, or contacting us. Even if you opt out, we will still send you messages about your orders.

Who we share it with

We never sell your personal information. We share it only with trusted service providers who help us run our business, such as:

Shopify, which hosts our online store
our payment providers
our shipping and delivery partners
our email and SMS marketing platform
our reviews and affiliate program platforms
analytics and advertising partners such as Google and Meta

We may also share information if the law requires it, or to protect our rights.

Storing information overseas

Some of the service providers we use store or process information outside Australia, including in the United States, Canada and other countries. When this happens, we take reasonable steps to choose providers that protect your information to a standard consistent with Australian privacy law.

Cookies

Cookies are small files saved on your device when you visit a website. We use them to make our website work, remember your cart and preferences, understand how people use our site and show you relevant ads. You can block or delete cookies in your browser settings, but some parts of our website may not work properly without them.

Keeping your information safe

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Our store runs on secure, encrypted systems. If you think your information has been misused, please let us know straight away.

Accessing or correcting your information

You can ask to see or correct the personal information we hold about you at any time by emailing info@continuallwear.com.au. We may need to confirm your identity first. There is no charge for this.

Complaints

If you have a concern about how we have handled your personal information, please email info@continuallwear.com.au with the details. We will get back to you within a reasonable time. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.